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Privacy Policy

Effective Date: November 13, 2019

Alarm Academy LLC dba Complete Electrical Academy, LLC. and its family of companies (collectively, "Complete Electrical Academy, LLC.") respect your privacy. For that reason, we provide this Privacy Policy to notify you how Complete Electrical Academy, LLC. collects, uses, shares, and protects information about you when you interact with our website, completeelectricalacademy.com, and other websites owned and controlled by Complete Electrical Academy, LLC. however accessed (collectively, the "Website").

By using or interacting with us through our Website, you agree to the privacy practices in this Privacy Policy. If you do not agree with our privacy practices, please stop using our Website and/or interacting with us. By continuing to do so, you accept this Privacy Policy.

For California Consumers

If you are a California Consumer, the Complete Electrical Academy, LLC. Privacy Notice for California Consumers applies to you.

What Information Do We Collect?

The information we collect from you varies, depending on the way you use our Website. We collect information from or about you in the ways described below.

Information You Provide

When you use our Website, we collect information that you choose to share with us. This information may include:

  • Name
  • User Name
  • Address
  • Phone Number
  • Email Address
  • Payment information such as credit card or debit card number
  • Professional information
  • Other information you provide us
Certification Application

We collect personal information such as your name, address, e-mail, and phone number when you apply for state certification through the Website. In addition, we may collect information relating to your education and employment history when you submit that information as part of a certification application. Not all requested information is required, however, and we specifically indicate what information is required in order to submit your employment application.

Other Information We Collect When You Use Our Website

You are not required to provide any personal information in order to use and have general access to the Website. Our Website, however, collects certain information automatically about you and your use of our Website and services that does not necessarily personally identify you, your interactions with us and information regarding the device you use to access our Website (collectively “Other Information”). This information includes:

  • Device information, such as hardware setting, web browser type and language
  • IP address, MAC address
  • Identifiers associated with cookies or other technologies that may uniquely identify your device or browser (e.g. device advertising ID)
  • Times you have accessed pages
  • Pages you have viewed
  • Searches you have conducted
  • Pages you visited before or after navigating to our Website
How We Use Cookies and Other Tracking Technologies

Complete Electrical Academy, LLC. may use cookies, web beacons or other passive tracking technologies to collect information about your visit to our Website, including you activity, browser, and device, and to:

  • Remember your preferences and allow you to enter your user name less frequently;
  • Uniquely identify each user session when you access the services;
  • Compile aggregated statistics to analyze how the services are used;
  • Present you and communicate to you information that is targeted to your interests, including our content presented on another website and across devices;
  • Measure the effectiveness of our Website, services, content, communications and advertising, including by using web beacons (sometimes called single-pixel gifs) to determine what emails and links have been opened by recipients

Cookies are small amounts of data which are sent to your browser from a website’s computers and stored on your computer or device. Most web browsers are set to accept cookies by default. If you prefer, you can usually choose to disable cookies on your browser (see below) but doing so may prevent you from using the full features of the Website. For information about your choices regarding these technologies please see “Your Access and Choices regarding your Personal Information” below.

We may let third parties use cookies, web beacons, and similar tracking technologies on our Website. They may collect information about how you use our Website and services and other websites and online services over time and across different services. This information may be used to, among other things, analyze and track data, determine the popularity of certain content, and better understand your online activity.

How Do We Use Your Information

We use your information to provide, analyze, administer, enhance and personalize our Website and the services we provide to you, including our marketing of our products and services to you. We also use your information to communicate with you and to operate our business. More specifically, we may use your information to:

  • Deliver our products and services to you, including providing access to our Website’s online features, completing and processing your online exams, purchasing and providing courses, or engaging in other transactions with us
  • Enable you to create an account to conduct transactions and otherwise interact with us
  • Communicate with you about our products and services, including to respond to your customer service requests or respond to any other inquiry or correspondence you send to us
  • Present you with marketing relating to our products and services
  • Provide you updates, reminders, or other informational content
  • Analyze and improve our Website, products, and services: including developing and improving products and services, monitoring and analyzing trends and usage
  • Prevent, detect, investigate, or remediate security or other legal concerns, including fraud
  • To protect the rights, property, or safety of us our users, or any other person or the copyright-protected content of our Website
  • Comply with applicable laws, regulations, or industry requirements, or respond to subpoenas or government requests
  • Fulfill any other purpose for which your provide it or consent
How Do We Share Your Information

In operating our business and working to provide you the best products and services, we may share your information in the following ways:

  • With our service providers—that is, organizations that provide services to support Complete Electrical Academy, LLC. functions, such as our mail processing company, payment processing companies, and market research firms.
  • With third parties for legal or security reasons:
    • We may share information about you if we reasonably believe that disclosing the information is needed to:
      • Comply with any valid legal process, governmental request, or applicable law, rule, or regulation
      • Investigate, remedy, or enforce potential violations of our Terms of Use or Privacy Policy
      • Protect the rights, property, and safety of us, our users, or others
      • Detect and resolve any fraud or security concerns
  • With third parties as part of an acquisition or liquidation:
    • We are involved in a merger, asset sale, financing, corporate divestiture, reorganization, or acquisition of all or some portion of our business to another company or if we undergo liquidation or bankruptcy proceedings, we may share your information in connection with such transaction or proceeding before and or after the transaction closes or the proceedings are completed
  • We may disclose or share your personal information in connection with a certification application to verify the information you provide
  • With your consent. We may share information in other ways if you give us consent or direct us to do so.
Aggregated De-Identified Information

We may also share with third parties—such as advertisers—aggregated or de-identified information that does not contain personally identifiable information, and we do not limit third-parties in their use of such de-identified or aggregated data.

How We Use Analytics

No analytics are currently in use.

How Is Personal Information Protected

Complete Electrical Academy, LLC. takes the protection of your information seriously and takes reasonable and appropriate physical, administrative, and technical measures to protect the information collected through our Website. While we implement commercially reasonable security measures to protect your privacy, please keep in mind that the Internet is not a 100% secure medium for communication, and we cannot guarantee that the information collected about you will always remain private when using our Website and/or services. As a result, while we strive to protect your personal information, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk.

Children's Privacy: Policies For Users Under Age 13

We do not knowingly collect or maintain personal information from children under the age of 13 on the site, nor is the Website targeted at such children.

Privacy Rights For California Minor’s In The Digital World

This Website is not directed at children under 18. If you are a registered user and under eighteen (18) years old, however, you can request that we remove content or information that you have posted to our website or other online services. Note that fulfillment of the request may not ensure complete or comprehensive removal (e.g., if the content or information has been shared or reposted by another user). To request removal of content or information, please send a message using our contact form or write us at 5746 Union Mill Rd. Suite 551 Clifton, VA 20124

Access To And Control Over Your Personal Information

You can access and update most of your personal information if you have an account on our Website by clicking on "Login" to access your User Account. If you need to access, update, or delete other personal information that we may have, you can request it by changing it on User Account, sending a request using our contact form or calling us at 1-800-775-8524 to speak with a customer representative member. To protect your privacy, before we give you access or let you update your information, we may ask you to verify your identity or provide additional information. We will try to update and allow you to access your information for free, but if it would require a disproportionate effort on our part, we may charge a fee. We will disclose the fee before we comply with your request. We may reject a request for a number of reasons, including, for example, that the request risks the privacy of other users, requires technical efforts that are disproportionate to the request, is repetitive, or is unlawful.

If you would like to remove your name from Complete Electrical Academy, LLC.'s mail or email lists, please contact us using the information below.

Do Not Track

Certain browsers have a "Do Not Track" feature that allows you to tell websites that you prefer not to have your online activities tracked. These browser features are not uniform and we are not currently able to respond to those signals.

Links To Other Sites

Our Website may include links to other third party websites as a convenience to you. If you click on one of those links you will be taken to websites we do not control, and this Privacy Policy does not apply to those third party websites. The inclusion of any link does not imply our endorsement of any other company, its site(s), or its product(s) and/or service(s). Complete Electrical Academy, LLC. is not responsible for the privacy practices or content of any other site.

Social Media Features: Our Website includes links to social media features, such as links to our Facebook page. These features may collect your IP address, which page you are visiting while using our services, and any Facebook cookies on your device (including your Facebook ID). These services may set cookies to enable the feature to function properly. Please note that the social media services may collect this information even if you are not logged in to the relevant social media account when you are using the services. Your interactions with these features are governed by the privacy policy of the company providing it.

Changes to this Privacy Policy

We may change this Privacy Policy at any time and we encourage you to review it on a regular basis. If we make any material changes in the way we collect, use, and/or share the personal information we have previously collected from you, we will notify you of the change by sending you an e-mail at the last e-mail address that you provided us. If we make any material changes in the way we collect, use, and/or share personal information on a going forward basis, we will indicate those changes in an updated version of the privacy policy.

Contact Us

If you have any questions about this Privacy Policy, please use our contact form or mailing address Complete Electrical Academy, LLC., Attn: Privacy Associate, 5746 Union Mill Rd. Suite 551 Clifton, VA 20124.